In his nearly two decades as an executive in both the garment and refurbishment industries, Brian has successfully launched a pick-up and delivery laundry service, a T-shirt printing business, and a garment and electronics restoration business (growing the latter from zero sales and one employee, to millions in sales and more than 100 employees).
Brian’s success has helped him earn a coveted spot on Inc. Magazine’s 30 under 30, the US Leaders and Entrepreneurs 2010 Outstanding Leadership Award, and a slot on The Inc 500 (an annually published list of the 500 fastest-growing private companies in the United States) four years in a row.
Brian launched Retail Reworks out of a passion for repairing and restoring damaged products to a sellable standard. Today, RR helps countless clients in the garment and apparel industries correct flaws in their products, and deal with the technical difficulties of modern-day logistics.
In running Retail Reworks, Brenda places an emphasis on two things:
Quality of service and quality of communication.
It is her belief that Retail Reworks should be unsurpassed in its delivery of finished product, and unsurpassed in its delivery of clear, communication-rich customer service.
That unshakable belief is why RR customers never receive products with missing buttons, broken zippers, unsightly stains, or unpleasant smells.
It is why when customers partner with RR, they partner with complete confidence.
They know Brenda is holding her company to a standard that goes above and beyond what’s normally found in the retail correction industry.
Business Development and Marketing
Mike has been with Retail Reworks from day one and has helped us grow to where we are today. He interacts with all our customers to hear about their pain points and offer solutions that save time, money and product. He manages all marketing efforts including prospecting, cold calling, email marketing and digital marketing. He also updates and monitors our website. Mike manages the sales team and quotes and formulates proposals for one-time and on-going service contracts. His (and our) number one goal is happy customers so he ensures that all projects meet and exceed the expectations of our customers.
Royal has been with our team for 8 years managing the operations of our warehouse. He manages the scheduling of our receiving and shipping departments. He makes sure all incoming and outgoing freight is scheduled and is moved on time. He also manages the staging of projects and ensuring that projects move efficiently.
Claudia has been with our team for 5 years. She manages our customer return operations and team. Managing numerous brands’ customer returns program takes organization, discipline, and a desire to go above and beyond to ensure our customers are happy.
Miriam has been with our team for 12 years and has knowledge and experience in all our areas of service. Her specialty is corrections, and she ensures that all rework projects are scheduled and completed to the exact specifications of our customers. Her attention to detail and forward thinking allows our corrections department to offer the lowest costs and fastest turn times in the industry.
Luciana has been with our team for 2 years. She manages the team on inspection and sorting projects. She also assists with the inspection process for our customer returns services. Her attention to detail and organization skills are a major asset to our team.
Jeidy has been with our team for 3 years and helps all our departments run smoothly. She is experienced across all platforms and is the ultimate team player. She is always willing to help and learn new processes that allow our team to bring value to our customers.
Jaime has been with our team for 6 years and is a “jack of all trades” in our warehouse. He assists with receiving, shipping, staging and storage. He operates our forklifts and other warehouse equipment to ensure our facility is running at peak capacity.