Think about all the blood, sweat, and tears you put into launching your brand. For many, it’s years (and years) of side hustles and burning the midnight oil before they’re able to execute the vision that has inspired them through their journey.
You put the same amount of attention and detail into the manufacturing process and the quality control of every piece of merchandise that is branded under your name. Great, but you can’t stop there!
Your bottom line is often affected by reverse logistics, which makes it so crucial to partner with an experienced third party logistics service provider when the time comes to outsource your customer returns.
Customer Satisfaction
Acquiring new customers and making them repeat customers is the name of the game when building a brand. For every new customer you acquire, word of mouth could turn them into multiple customers. Don’t let an outdated refund process cost you the trust and excitement of your new customer.
Retail Reworks’ returns management services use R4 software to give your team full visibility into your returns every step of the way. Most importantly, the software immediately calls out any type of returns fraud. We can quickly tell you if the right item was returned and what condition it was in.
As much as you want to keep your customers happy, you can’t afford to refund them at the time the return label is generated. With returns fraud rates rising every year, you must be sure you received the correct item and that it’s in the condition you told the customer to return it. Partnering with an experienced reverse logistics warehouse partner like Retail Reworks allows you to receive confirmation of the item details and condition within 24 hours of receipt.
Brand Reputation
You didn’t spend all that time launching your brand to send orders out not folded correctly and in generic poly! Your brand’s reputation is at stake when you trust the large 3PL’s to manage this process. You either receive a product that isn’t folded and packaged to your specs or storage charges on gaylords full of returns deemed “not ready for inventory’ even though you were charged the full returns processing price for that item.
Sadly, we see this happen all the time. Items that needed to be steamed, missing hang tags, perfume or smoke odors, stains, etc., all get tossed into a gaylord that 9 times out of 10 ends up in a landfill.
Retail Reworks was founded to rework bulk shipments of flawed merchandise into new condition and ready for sale inventory. Our state-of-the-art refurbishing capabilities and equipment allow us to bring returns back to new inventory for less than the cost of having a large 3PL “sort it.”
Value
The ultimate value in reverse logistics solutions is getting your returns to new inventory fast and at the lowest cost possible. Companies that quote you based on volumes, as opposed to the scope of work involved with your returns, should be a major red flag. Anything outside of receiving the return in new condition opens the door for additional touch and processing fees.
Retail Reworks offers a fixed cost per unit, including refurbishment services to bring upwards of 99% of your returns back to new inventory so you know EXACTLY what you will pay per return and what you will receive. Contact us today to see how we can help your business with reverse logistics.
